Are you looking for a position that will make a difference in lives of others? Are you looking for a Fit Friendly workplace that has won a Gold Award from the American Heart Association? Look no further, we have the right job for you as a System Administrator at Royal Oaks. We have exceptionally diverse employment opportunities for people that want to make a difference in the lives of our residents, guests and employees and build a successful career. Our campus features over 600 residents & 350 team members.
As the System Administrator you will support, monitor, test and troubleshoot software upgrades and deployments. Act as level 2 support for escalated technical issues. Be responsible for all software patching. Regularly uses the Dell/KACE tools. Install any updates that necessary to keep the network equipment, servers, and PCs up to date. Assist staff with technology related issues in their office and residents in their home if necessary. Seamless and genuine customer service delivery is a key factor for this opportunity.
Under the supervision of the Information Technology Manager, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to IT systems.
Major Duties and Responsibilities:
Primary responsibility is maintenance and upkeep of all IT related hardware and software. Perform pro-active maintenance on IT equipment by installing firmware, hardware updates and software updates. Maintain system backups and perform restores when necessary. Answer technical questions from residents and staff. Assist with training the help desk technician on Royal Oaks IT equipment.
Responsible for all software patching including but not limited to VMWare, Windows, Java, Flash, Adobe products, Microsoft Silverlight, and Office. Regularly uses the Dell/KACE tool to identify old "stale" or unapproved software that needs to be upgraded or removed from servers and PCs. Manually remove and install any updates if necessary to keep network devices up to date.
Act as level 2 support for any escalated technical issues not solved at level 1 by the Help Desk Technician(s). Serve as a backup for the IT help desk by answering all help desk phone calls and assisting walk-ins. Assist staff with technology related issues in their office if necessary. Log all help desk tickets in the WorxHub ticketing system.
Knowledge and Skills:
Preferably a Bachelor's Degree in computer science or related field or
MCSA or CCNA
Minimum of three years post-graduate experience
Skilled in the following:
Solid foundation of the TCP/IP suite
Microsoft Windows 7 and 8
Microsoft Windows Server 2008 and 2012
Microsoft Active Directory
Microsoft SQL Server, Exchange Server
Cisco Unified Communications Platform
Cisco IronPort Web & Email Appliances
Cisco Switches and Wireless Lan Controllers
General Client / Server Applications
VMware ESXi, vCenter, vSphere, vShield
Symantec Backup Exec
Dell / KACE Management Appliance
Ability to speak, work and interface with all levels of co-workers, residents and guests.
Demonstrate excellent telephone and customer service etiquette.
Royal Oaks employees are our greatest asset. We offer the following benefits:
We pride ourselves on offering continuing education and involvement in the industry.
Medical/Vision and Dental Insurance. 403(b) Retirement Plan.
Competitive Pay, Paid Time Off, covered parking, Meal Program.
Positive and friendly work environment